Provided enterprise class support for large companies, governments, and ISVs
Low-level (in depth) knowledge of TCP/IP and related protocols
Subject matter expert in FTP, SSL/TLS, IPsec, and Stack internals
Ability to diagnose problems by analyzing packet traces, MVS system dumps, and traces
Low-level knowledge of z/OS and its components
Developed enhancements for various z/OS Communications Server components to improve Reliability, Availablity, and Serviceability for multiple z/OS releases (PL/X, C, C++)
Manage and lead a tech support team responsible for providing direct computer and connectivity (Ethernet, Wireless) support to any students living in Residence Halls, including troubleshooting of both hardware and software, as well as virus and spyware removal (10,000+ users)
Provided support for all Housing and Dining staff members on a wide array of applications
Responsible for scheduling and overseeing daily operations
Responsible for holding and scheduling staff meetings